Books Authored by Ger Koole
Optimization of Business Processes: An Introduction to Applied Stochastic Modeling
Post date: 02 Jan 2007Optimization of Business Processes: An Introduction to Applied Stochastic Modeling
Post date: 02 Jan 2007Call Center Mathematics - A scientific method for understanding and improving contact centers
Post date: 01 Jan 2007Call Center Mathematics - A scientific method for understanding and improving contact centers
Post date: 01 Jan 2007